COMMITMENT
TO SERVICE

Our Pledge to You

You Are the Most Important Part of Our Business

• We pledge to provide residents with the widest possible choices of affordable apartment homes, in attractive, well-maintained communities.
• Our commitment is to provide exceptional service and to respond to all requests within the next business day from the time of receipt.
• We pledge to be a responsible, ethical employer. We will never compromise our integrity.
• As an organization, and as individuals, our conduct must be consistent with exceptional human and corporate standards.

Resident Bill of Rights

SMC residents will receive:

• A well-maintained and comfortable apartment to call home.
• Friendly, responsive, and knowledgeable customer care.
• A clean and attractive community appearance.
• Fair treatment within Fair Housing guidelines.
• Convenient methods to express concerns, pay rent, and use services and amenities.
• Appreciation for making a Southern Management community home.

30-Day Satisfaction Guarantee

If, during the first 30 days of your initial residency at a Southern Management community, your expectations have not been met, simply provide us with:

• A written notice as to why you would like to leave, the date you will be vacating the apartment home, and when you’re returning the keys to the office.
• You will only be responsible for rent through the day you return your keys and for any damages that may have occurred during your residency.

To contact our Resident Relations Department, call us at 703.902.9401.